Terms of Service

Last updated 4 November 2026.

These terms are an agreement between AIRCREATOR.COM LLC, a Puerto Rico limited liability company trading as AirCreator (“we”, “us”), and the business that signs up to use AirCloser (“you”). They cover how you may use AirCloser and what each of us is responsible for. By creating an account or connecting a channel you accept them. If you are accepting on behalf of a company, you confirm you are allowed to bind it. Questions: support@aircreator.ai.

What AirCloser does

AirCloser connects to Instagram and WhatsApp accounts you own or are authorised to manage, through Meta's official APIs, and answers the people who message or comment on them. It replies with AI the way you configure it, sends the offers, links, booking pages and payment pages you set up, and lets a person on your team take over a conversation at any time. How we handle data is set out in our Privacy Policy, which forms part of these terms.

Your account

AirCloser is for business use by people aged 18 or over. Keep your sign-in details private, make sure the people you invite to your workspace are entitled to see its conversations, and tell us promptly if you think someone else has access to your account. You are responsible for what happens in your workspace.

Connecting Instagram and WhatsApp

When you connect a channel you confirm that you own the account or are authorised to manage it, and you give us permission to receive and send messages and comment replies on its behalf. We act on your instructions and only to provide AirCloser to you.

Your use of those channels is also governed by Meta's own rules, including the Meta Platform Terms, the Instagram Platform Policy and the WhatsApp Business Messaging Policy. You are responsible for following them. Meta can change, limit or withdraw access to its APIs, and if it does, parts of AirCloser may stop working through no fault of ours. You can disconnect a channel in Settings at any time.

How you may use it

You agree not to use AirCloser to:

• Start conversations with people who have not messaged or commented on your account first. AirCloser replies; it does not cold message.
• Send spam, bulk unsolicited messages, or messages to people who have asked you to stop.
• Sell or promote anything unlawful, or anything Meta's commerce and advertising policies prohibit.
• Mislead people about who they are talking to, about what you are selling, or about its price.
• Upload material you do not have the rights to, or pass us other people's data you were not allowed to share.
• Resell AirCloser, or use it to run channels for third parties without our agreement.

AI replies are yours

You decide what your AI closer says: the offers, prices, selling style and links it works from. AI can be wrong, so check what it is set up to claim before you rely on it, and watch your inbox. Anything it sends is treated as sent by you, and you are responsible for it towards your customers and towards Meta. We do not promise any particular number of replies, bookings or sales.

The people who message you

Their messages belong to the relationship between you and them. We handle that data on your behalf, as described in the Privacy Policy. You are responsible for telling your own customers how you use their messages, for having a lawful basis to do so where one is required, and for answering their requests to see or delete their data. You can export or delete everything about one person in the app at any time.

Tools you connect

You can connect payment, booking, form and chat tools such as Stripe, Razorpay, SamCart, Google Calendar, Calendly, Typeform and ManyChat. Those remain your accounts under your agreements with them. We are not responsible for what they do, for their fees, or for what happens if you disconnect them.

Your content

What you upload stays yours. You give us permission to store it and use it to run AirCloser for you, including letting your AI closer learn from the material you provide. That permission ends when you delete the material or close your workspace.

Paying for it

Paid plans are billed in advance for the period shown when you subscribe, and fees are payable in the currency quoted. If a payment fails we may suspend the paid features until it clears. You can cancel at any time and your access continues to the end of the period you have paid for. We do not refund part-used periods unless the law requires it. If we change our prices we will tell you by email before the change applies to you.

Availability

We work to keep AirCloser running, but we do not promise it will be uninterrupted or error free. We may change features, and we may take it down for maintenance. AirCloser depends on Meta and the other providers listed in the Privacy Policy, and their outages affect it.

Suspension and ending the agreement

You can stop at any time by closing your workspace, and we delete it within 30 days. We may suspend or close an account that breaks these terms, puts our access to Meta's APIs at risk, or is used unlawfully. Where we reasonably can, we will tell you first and give you a chance to put it right. Export what you need before you go.

Liability

AirCloser is provided as it is, without warranties beyond those the law gives you and cannot exclude. We are not liable for lost profits, lost sales, lost data or indirect losses. Where liability cannot be excluded, our total liability for any claim is limited to what you paid us in the three months before it arose. Nothing here limits liability for fraud, or for anything else that cannot be limited by law.

Changes to these terms

We may update these terms. We change the date above, and we tell businesses by email before a significant change takes effect. Continuing to use AirCloser after that means you accept the new terms.

Law

These terms are governed by the laws of the Commonwealth of Puerto Rico, United States, and the courts there have exclusive jurisdiction, except where the law of the country you live in gives you the right to bring a claim where you are.

Contact

AirCreator, AirCloser: support@aircreator.ai.